Daily Operations
Inbox Stats
Track unassigned threads, new messages, mentions, waiting replies, and snoozed conversations from your unified inbox.
Why it matters
Speed-to-lead and reply consistency win listings and retain referrals. When inbox volume lives only inside the inbox screen, agents underestimate backlog until a hot lead goes cold. A dashboard strip makes response debt visible alongside calendar and call list work.
Purpose
Inbox Stats puts conversation workload on your dashboard so leads and clients never sit in silence. It counts unassigned items, new inbound messages, @mentions, conversations waiting on your reply, snoozed follow-ups, and closed-today wins — with live refresh so the tile stays current while you work. Click any stat to jump straight into the filtered inbox view.
How it works in SAM
SAM queries your account's inbox conversations, groups them by status and assignment, and displays live counts on the dashboard widget. Tap a category to open the inbox with that filter applied. Team shared inboxes roll up according to your permissions and assignment rules.
Business goals it supports
- Improve response time on new leads and active client threads
- Clear unassigned and mentioned conversations before they age out
- Balance inbox work with calendar and prospecting blocks
- Give team leads visibility into shared inbox load
Key benefits
- Counts for unassigned, new, mentions, waiting, snoozed, and my inbox
- Closed-today metric to celebrate progress
- Auto-refresh keeps stats current during busy periods
- One-click navigation into filtered inbox views
- Minimized indicator highlights unread and urgent threads
Related SAM features
Questions & answers
Common questions about this widget — why teams use it, what it measures, and how it fits your workflow.
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