Lead Capture & Client Experience
Rate Our Service Stats
Track client satisfaction ratings and trends from your Rate Our Service feedback pages.
Why it matters
Reputation is built in private moments before it appears on Google. Agents who only hear complaints miss the silent majority who would have rated five stars if asked. Proactive satisfaction tracking catches service gaps early and generates social proof from happy clients.
Purpose
Rate Our Service Stats aggregates star ratings and feedback submitted through your SAM satisfaction landing pages. See average scores, recent responses, distribution trends, and agents or transactions tied to feedback — so you celebrate wins and intervene on weak experiences before they become public reviews. Expanded views support team coaching and testimonial harvesting.
How it works in SAM
SAM reads feedback submissions from Rate Our Service pages linked to your account, calculates summary statistics, and displays them on the dashboard widget. Click to explore individual responses, filter by agent or date, and export insights for team meetings.
Business goals it supports
- Increase collected client feedback after closings and showings
- Identify service issues before they become negative reviews
- Build a library of testimonials from high ratings
- Coach agents on Experience standards with real data
Key benefits
- Average rating and response volume at a glance
- Trend visibility over selectable periods
- Distribution across star levels
- Expanded analysis with agent and transaction context
- Minimized indicator when new ratings arrive
Related SAM features
Questions & answers
Common questions about this widget — why teams use it, what it measures, and how it fits your workflow.
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