Conversion · Feature
Phone follow-up that keeps the whole conversation
Queue-based calling with prep briefs and notes — plus inbound Voice Forward, voicemail on Call List, and a timeline that keeps callbacks and texts together until you’re done.
The problem
Missed callbacks and scattered voicemails break follow-up. Without a queue, context, and a place to keep every attempt, phone work stays reactive instead of systematic.
How it works
Call lists queue contacts for outreach — Routines can add people automatically. Before you dial, prep briefs summarize recent activity. With Twilio Voice Forward, inbound calls to your Twilio number can ring the right people on a schedule, then fall back, take a voicemail, or send a missed-call text. Voicemails land on Call List with a transcript and a suggested reply you review before sending. Each callback attempt stays on a Call timeline so the full story stays together until you mark the item complete.
Never lose a callback story
Inbound voicemails, callbacks, no-answers, and suggested texts stay on one Call timeline — not just the latest call.
Ring the right people
Voice Forward uses weekly hours, temporary overrides, and holiday messages so callers reach your team — or leave a message — the way you intend.
AI that helps, not auto-sends
Prep briefs and talking points before you dial; voicemail summary and a draft SMS you edit and send only after review.
Routine-fed queues
Sphere touches and lead follow-ups populate call lists without manual CSV exports.
Missed call → voicemail → close the loop
A buyer calls your Twilio number after hours and leaves a voicemail. It appears on your Call List with a short summary and a suggested text. You review the reply, send it, then dial back from the same item. Each attempt stays on the timeline. When you finish, you mark it complete and save the full conversation to the contact — not just the last call.
FAQ
Related
Features
- Contacts — Tags, custom fields, pipelines, notes, files, and activity history — so you always know who someone is and what happened last.
- Routines — Date-triggered playbooks with calculations, checklists, and multi-channel actions — plus AI builders for single routines and full workflows.
- Inbox & Outbox — Unified inbox with assignment, snooze, templates, AI draft suggestions, and an Outbox for review before send — including WhatsApp.
Integrations
- Twilio — SMS, MMS, WhatsApp-ready numbers — plus Voice Forward for inbound calls and voicemail on Call List.
Try Call lists in SAM
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